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Impala Skate

<h2 style="text-align: center;" id="exchanges">Exchanges</h2><div style="text-align: center;"><a class="button" href="https://impalaskate.happyreturns.com/"><span style="font-size: 18px;">Start an Exchange</span></a></div><div style="text-align: center;">&#xA0;</div><h3 style="text-align: center;" id="us-customers"><span class="wysiwyg-underline" style="font-size: 18px;">US Customers:</span></h3><p style="text-align: center;">We will happily exchange your item for a different size or color, but both items must have the same value. At this time, we cannot guarantee stock availability, so please return your original order as soon as possible after receiving your prepaid return shipping label. If the item isn&apos;t available, or is a greater value than the original item, we recommend exchanging for store credit &amp; placing a new order once the digital store credit is received.</p><p style="text-align: center;">Exchange orders &amp; store credit will be processed once your exchange has been dropped off &amp; verified by UPS.</p><p style="text-align: center;"><em>*Please note, that any original shipping costs cannot be refunded because those charges have already been paid to UPS.*</em></p><p style="text-align: center;"><strong>We only process returns for US Customers through the portal above.</strong></p><h3 style="text-align: center;" id><br></h3><h3 style="text-align: center;" id="canada-customers"><span class="wysiwyg-underline" style="font-size: 18px;">Canada Customers:</span></h3><p style="text-align: center;">Sorry, at this time, we are not able to offer automated exchanges for customers residing in Canada.</p><p><br></p><p data-mce-style="text-align: center;" data-sanitized-data-mce-style="text-align: center;" id="isPasted" style="margin: 0px 0px 1rem; text-align: center;"><strong>Need more help?</strong><br data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong>Business Hours:</strong> M-TH</span><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">&#xA0;9</span><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">-4:30PM, F 9-1:30PM PST</span></p><p data-mce-style="text-align: center;" data-sanitized-data-mce-style="text-align: center;" style="margin: 0px 0px 1rem; text-align: center;"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong>Email us:</strong>&#xA0;</span><a data-mce-fragment="1" data-mce-href="mailto:info@impalarollerskates.com" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="mailto:info@impalarollerskates.com" data-sanitized-target="_blank" href="mailto:info@impalarollerskates.com">info@impalarollerskates.com</a>&#xA0;</p><p data-mce-style="text-align: center;" data-sanitized-data-mce-style="text-align: center;" style="margin: 0px 0px 1rem; text-align: center;"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong>Give us a call:</strong>&#xA0;</span><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">+1 844-624-0762</span></p><p data-mce-style="text-align: center;" data-sanitized-data-mce-style="text-align: center;" style="margin: 0px 0px 1rem; text-align: center;"><strong>We do not ship orders out on weekends or holidays.</strong><br data-mce-fragment="1" data-sanitized-data-mce-fragment="1">&#x2728;</p>

We will happily exchange your item for a different size or color, but both items must have the same value. At this time, we cannot guarantee stock availability, so please return your original order as soon as possible after receiving your prepaid ret

How do I exchange my order?

Returns & Exchanges

When is the next restock?

Do you sell laces?

Safety First

Can anyone wear your skates?

Can I wear my skates outdoors? Can I wear my skates indoors?

Is there a weight limit for your skates?

Are inline skates easier to skate in than quads?

How long are Impala laces?

Can I order custom skates?

Do you sell the boot separately?

Do you sell the Marawa wheels separately?

Roller Skates vs. Inline Skates – Which Is Better?

General FAQs

How can I clean my wheels and rubber shield bearings?

How do I remove the inline wheels?

How do I keep my inline skates clean?

How do I install my inline brake?

How do you use inline skates?

What are inline skates?

What size of inline skate should I get?

Inline Skates

How do roller skates work?

Can Impala Roller Skates be used outside?

What roller skates should I buy as a beginner?

Which roller skates are the best for beginners?

Is it okay to roller skate in the rain?

Is roller skating hard to learn?

Roller Skates

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What is the Impala Return Policy?

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Shipping & Delivery

What is your Warranty Policy?

Warranty

US Customers:

Canada Customers:

Exchanges

How do I exchange my order?Updated 17 days ago

Exchanges

US Customers:

Canada Customers: